Mapping Your Customer Experience: Auditing and Improving Your Customer’s Pleasure and Pain Points Presentations, Presentations - Customer Experience/Insights, Presentations - Product & Service Innovation Skills customer experience, customer journey, customer maps, customer service, pain points, pleasure points, Sean Moffitt, UX, wikibrands Posted on February 18, 2016 ← LOK Innovative Hive Mining The Future of “Your” Industry: Picturing Your Business 3 Years From Now →