iSure – Reinventing the Insurance Brand, Digital and Customer Experience
Customer Experience & IT Innovation with Roche Pharmaceuticals
What Customers Want – The Ever-Changing Basket of Customer Expectations
Skol – Customer Experience
- Customer and Digital Experience Touchpoint Analyis
- Customer Self service/Empowerment
- Customer Loyalty/Advocacy/Lifetime Value
- mCommerce and eCommerce
- Cross-channel Planning
- Gamification
- Advocacy Panels/Testing
Mapping Your Customer Experience: Auditing and Improving Your Customer’s Pleasure and Pain Points