Skol – Customer Experience North Collective Services Customer and Digital Experience Touchpoint Analyis Customer Self service/Empowerment Customer Loyalty/Advocacy/Lifetime Value mCommerce and eCommerce Cross-channel Planning Gamification Advocacy Panels/Testing Skills advisory panels, consulting, cross channel, customer experience, customer journey, ecommerce, gamification, mcommerce, presentations, skol, The North Collective Posted on February 19, 2016 ← Expedition – Technology Transformation The Word of Mouth Playbook →