The Word of Mouth Playbook Presentations, Presentations - Brand Content & Social Business, Presentations - Customer Experience/Insights, Presentations - Marketing/Brands Skills brands, buzz, grassroots, influence, marketing, organic marketing, playbook, Sean Moffitt, social media, The North Collective, viral, wikibrands, word of mouth Posted on March 1, 2016 ← Skol – Customer Experience Brand Storytelling – The Science and Art of Storytelling in a Digital Age (Once Upon a Time…) →